When we think of call scripts, we imagine telemarketers or bad salesmen. This stigma needs to be broken so that we can equip our sales people with the right tools to succeed. It’s not only people who don’t know how to sell who use scripts. Here are some tips and benefits of scripting.
- [nzs_heading heading=”4″] It helps us to use strong language every time. [/nzs_heading]When speaking to customers, it is vital that we use the right language. This positions our sales pitch above all others. If we really study the words we use, we can be so much more effective when we choose our words carefully. Scripting gives us an opportunity to do this, and makes sure that we use the right language every time we speak to a potential customer.
- [nzs_heading heading=”4″] It doesn’t have to sound written [/nzs_heading]When you are watching a movie, do you realize that every word the actor is using was scripted out? I assume you don’t because it is rehearsed and presented well. When we script, it doesn’t take away from what we are saying. It actually enhances the words we are using because they have been meticulously thought out and revised. Practice your call scripts and make them your own and they will sound anything but cheap.
- [nzs_heading heading=”4″] Plan for the unexpected [/nzs_heading]When writing your scripts, include your responses for when a potential customer says they don’t want to talk. Nobody likes a pushy salesman, so listen to what your customers are saying. If they don’t have time for you, respect that, leave your information and call someone else. When we plan for everything, we won’t get flustered when we get answerer we were not prepared for.
If you have any question about how to make effective call scripts, we at Thinkers Marketing can help you and your company develop exactly what you need to be successful. Contact us [link title=”here”] http://www.thinkersmarketing.com/#contactus [/link]